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NEW QUESTION 27
Which process role is responsible for the smooth operation of the Change Management process within an organization?
- A. Change Sponsor
- B. Change Advisory Board
- C. Change Manager
- D. Change Implementer
Answer: B
NEW QUESTION 28
The "Assigned to me" button will validate if the current user is a member of the Assignment Group.
- A. False
- B. True
Answer: A
Explanation:
No such validation is done in the OOTB implementation.
NEW QUESTION 29
Which platform feature is used to determine whether an incident meets the conditions for First Call Resolution?
- A. First Call Resolution field
- B. Metric
- C. Benchmark
- D. Business Rule
Answer: B
NEW QUESTION 30
In the baseline platform configuration, who can create Change Requests?
- A. Any logged in user
- B. Anyone, even those not registered / logged in
- C. Users with the itil role or Change-specific roles
- D. Only members of the Change Advisory Boards (CAB)
Answer: C
Explanation:
NEW QUESTION 31
In which phase of the incident management lifecycle do incidents typically gel escalated?
- A. Creation and Classification
- B. Investigation and Diagnosis
- C. Initial Analysis and Submission
- D. Resolution and Closure
Answer: B
NEW QUESTION 32
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